If you receive the wrong product
Keep all packaging that the product came in.
Call us at 800-505-4148 between 8-5 CST.

If for any other reason you are not satisfied with your purchase.
You can return your purchase to us within (30 days) of purchase date.
Returns are subject to 10% restocking fee.
   (Shipping charges are not refundable).
As per industry standard, we will not accept any return that is:
   Used or is not in the original gift boxes with all the inserts.

All returns must have an RMA.
Returns made without an RMA automatically receive a 15% restocking fee and no refund on shipping.
Please email Sales@ThomasDaleCompany.com or call us (800-505-4148) for an RMA.

We respect your privacy and the Thomas Dale Company will never release or sell any information about you to third parties or use it for our own purposes to solicit sales.. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.

How to find items
There are several ways to find what you want:

1. Shop by "Brand Name", by clicking on any "Brand Name" in the red column on the left of every page.
   
2. Shop by "Product Category", by clicking on any "Product Category" at the bottom of every page.
   
3. Each page has direct links to different categories of merchandise, and sometimes to individual items.
   
4. Thomas Dale Company is searchable.
   • On the top of each page, enter the word or words you are searching for in the search box
5. Reference our complete Product Index (banner top of page).

For every item, there will be an button.

This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. When you are finished and want to place your order, you can get back to your shopping basket by clicking on View Cart/Checkout.
Enter any coupons that are applicable and click apply.
To checkout click Checkout.

Checkout Process
Checkout consists of 4 screens.
Shipping - Billing - Order Review - Confirmation

Shipping Page - Enter all needed shipping information.

Billing - If the billing address is the same as shipping check the "Same as Shipping Address".
If this is a gift you are sending someone enter the address associated with the payment method.
The second part of this screen is chosing your payment method, either by American Express, Discover, Matercard, Optima, Visa or PayPal.
You must then click Continue.

Order Review - This screen allow you to review and correct any mistakes.
If everything is correct simply click Place Order.
This completes the order.

Confirmation Page - This Page allows you to print this page for your records, you will also be emailed a copy of your sale.