If you receive the wrong product
Call us at 800-505-4148 between 8-5 CST. Keep all packaging that the product came in.

If for any other reason you are not satisfied with your purchase.
Simply return your purchase to us within (30 days) of purchase date.
The purchase must be returned in "store bought condition" (without damage or use), with the gift box and packaging (if included), well packed, postage paid and insured.
Be sure to include a copy your receipt or name, full address and phone number.
We will promptly refund your purchase price for the item(s) within 2-3 days of receiving the item(s).
Items which show signs of use will be subject to a 15% restocking fee and/or buffing fee.

Return Address

Thomas Dale Company
113 Chestnut Drive
Morton, Illinois 61550-1013

How to Find Items

There are several ways to find what you want:

1. Each page has direct links to different categories of merchandise, and sometimes to individual items.
   
2. Thomas Dale Company is searchable.
   • On the top of each page, enter the word or words you are searching for in the search box
3. Reference our complete Product Index.

For every item, there will be an button.

This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. When you are finished and want to place your order, you can get back to your shopping basket by clicking on View Cart\Checkout.
Enter any coupons that are applicable and click apply.
To checkout click Checkout.

Checkout Process
Checkout consists of 4 screens.
Shipping - Billing - Order Review - Confirmation

Shipping Page - Enter all needed shipping information.

Billing - If the billing address is the same as shipping check the "Same as Shipping Address".
If this is a gift you are sending someone enter the address associated with the payment method.
The second part of this screen is chosing your payment method, either by American Express, Discover, Matercard, Optima, Visa or PayPal.
You must then click Continue.

Order Review - This screen allow you to review and correct any mistakes.
If everything is correct simply click Place Order.
This completes the order.

Confirmation Page - This Page allows you to print this page for your records, you will also be emailed a copy of your sale.