What our customers have to say, is very important to us.
We strive to make your experience shopping a pleasant one, from purchase, to packing and to your door.
We track every package until it is delivered. Why, because we care and want to do whatever we can to ensure your purchase to you in a timely manner.
If you do have a problem, please call us,
only resolve an issue if we are contacted.
See what our customers who order on-line have to say
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These are emails received from our customers who order by phone.
The wine goblets are gorgeous. My husband and I married 34 years ago and exchanged these exact goblets for our wedding gifts. We started drinking from our own cups, but I discovered when he was gone (which he was alot), that it brought me some joy to drink from his cup. We've been drinking from each others' cups ever since. We have been looking for this exact cut ever since for our grandchildren's weddings--but have never found them until now. We have more weddings to come--and you'll be hearing from me. Thank you so much.
Barbara W. Gray - 6/2/2013
Just received bowl and base. This will look great in the college show case. Thanks for your help. Best Regards,
Arnold Katz - Kappa Sigma Epsilon - Executive Treasurer
Tom, thank you received the cup and it looks great!
Lori Siggins - 5/15/2013
I received the package - it looks great! Thank you!
Paula Verity - 5/8/2013
We were in San Francisco last weekend and I had the opportunity to see the mint julep cups
I ordered with your help. They were beautiful and a thrill to my daughter. Thank you for all the time and help you gave me, Sincerely,
Sara Gustavson - 5/8/2013
Just wanted to let you know my son received the mug and he just loves it! It brings back lots of memories about our father/son trip to England a few years ago.
It was a pleasure doing business with you!
Best of Life to you too! Sincerely,
Ron Collier - 5/3/2013
Today we received the engraved toasting wine cup and monogrammed plate! We are very pleased with the outcome, and look forward to giving both to our grandson for his bar mitzvah next month.
Thank you for your guidance in the selection process.
Barbara Pelowski - 4/17/2013
I want to thank you so much for your "awesome", prompt service in engraving the cup and getting it out to me so quickly. It was absolutely beautiful, and my friend loved it, said she had nothing like it!!
I believe you will be hearing from my daughter who also loved it and wants to get one for her mother-in-law (a native "Kentucky-ian" and Derby fan) for mother's day.
So, once again, thanks so much for all you did.
Joan Ferrell - 4/15/2013
I recieved my Artina 10 Com. Plate today. Thank you so much for shipping it quickly and packing it so professionally. This will be a gift for Sat. night, so receiving it with time to spare is a relief.
Roy Trapp - 3/13/2013
The purchase arrived safely and the cups are beautiful. Thanks!
I will get back in touch when I need to reorder.
Sandra H. Newsom - 3/12/2013
The chalice arrived in perfect time and it was a beautiful remembrance. Thanks for your guidance.
Barbara Jobin - 3/4/2013
Thank you so much for all your help we did recieve the pewter cups they are absolutley beautiful. We will be looking at your web site again knowing now that you guys will ship to us and the quality of your stuff is that beautiful. Thank you so much
Shawndee Sherman & Scott Smith - 2/21/2013
Just got the 6 cups and once again, they are perfect. Thank you!
Rena Chizmar - 1/21/2013
Thanks Thomas for the beautiful quaich -- it arrived a couple of days ago -
Jacquie Walters - 1/17/2013
Just wanted to thank you again for the outstanding customer service! My husband loves his tankard and his brothers were super jealous! We'll be ordering from you again!
Ashley Kastl - 12/26/2012
Just wanted to let you know the cups arrived yesterday and they are PERFECTly beautiful!! They are exactly what i hoped for - quality, design and size of cup, as well as the monogram. Thank you for your help. and fyi, the monogram size is just right. Thanks again and Merry CHRISTmas to you and yours.
Rena Chizmar - 12/23/2012
Goblets in hand. Look great. You rock!
Rick Hensler - 11/16/2012
We got the trophy yesterday and it is beautiful. Thanks so much, my boss loves it! Thanks,
Erin Nutter - 11/15/2012
The wedding cup arrived today and looks great.
Thank you again for hustling that order out the door for me. Cheers,
Patrick Miller - 10/3/2012
I meant to email sooner, but I wanted to let you know that the tankard that my son received from Grandma for his milk and water is simply beautiful. So much more exquisite in person. It is perfect and he loves it.
Anyway, just wanted to let you know, that it was the perfect gift. Now I want one !
Madeline Fry - 10/2/2012
Greetings! I just wanted to let you know that I received the tankard and I LOVE IT!! It is beautiful! I will be very proud to give it to my boss for his 50th birthday. Again, I can't thank you enough for your expertise and help with the order. Best regards,
Melissa Sola - 9/9/2012
Our order of arrived safe & well. Thank you all for your time & effort. The 2 Eagle Pewter tankards "Mermaid" look fantastic. Cheers
Glen Mitchell - 9/7/2012
Mug has arrived and it looks great. Thanks for your craftsmanship and willingness to get this out to us this quickly. I will recommend you to my SCA friends.
Jeff Combs - 9/7/2012
Thanks so much for the Paloma wine cups. The work is just outstanding and will go nicely as a surprise for my sweetie!
Margareth Dykzeul - 08/30/2012
Thank you so much for all your help in completing my order; the cups arrived in perfect condition and excellent timing. My parent's 50th wedding anniversary was a special occasion and everyone very much enjoyed the cups as a memento.
All the best,
Heidi Schmidt - 8/24/2012
I just wanted to write a little note to say thank you. I love how the cups turned out. Thank you for all of your help!
Jessica Basso - 8/20/2012
Thank you Tom for all your help with these goblets. She will be amazed this evening. Hope to do business in the future. Don't hesitate to email me any offers or sales from time to time. I've been throwing your co name to many colleagues!!!
Scott Stauffer - 8/17/2012
Wow, exceptional customer service...Isn't America wonderful!!
Terry Clark USMC (Ret.) - 8/17/2012
We received the package. It is beautiful. Thank you again for your help getting this taken care of last minute. We really appreciate it and are so excited to give it to our friend!
Jamie Ricks - 8/9/2012
I just wanted to inform you that we received the items and they were very beautiful. Thank you for your help and special assistance in getting them to us in such a timely manner.
Christie Lee - 6/7/2012
Just wanted to thank you for your great service. I received the 3rd chalice and the pitcher in plenty of time for our communion service tomorrow. Thanks!
Kathy Watson - 6/2/2012
Just wanted you to know that this pewter cup was a major success with my neice - they loved it! Thanks so much for for assistance in processing the order. My best,
Jean Brennan - 5/23/2012
My 2 orders have arrived and I am very pleased. When I need to place another gift or a gift to myself you will hear from me.
I can only say the quality is excellent--shipping speedy and well packaged-and you were a pleasure with whom to do business. Thank You
Jenny Strother - 5/20/2012
We got our beautiful Quaiches in time for the wedding!
Thank you so much and we will certainly order from you again. Be well
Rebecca Allsopp - 05/05/2012
The christening cup came today! Thank you for the fast shipment! And it's beautiful! The engraving is perfect!
Nancy Welch - 05/04/2012
Thanks, looks good. Life is our gift from God, what we do with it is our gift back to God.God Bless.
Paul Kankolenski - 05/03/2012
Just wanted to let you know that we just received our letter openers and they look great! Thank you again for your patience with me and your very polite assistance. I look forward to working with you again in the future.
Brooke R. Phillips - 4/18/2012
I could not be more pleased with the pewter flask and engraving. It arrived today, and it's utterly handsome.
My younger son turns 21 on Aug. 12, 2014, so I will want another flask for that occasion, though we won't be repeating the Roman theme. Thank you.
Greg Edwards - 3/27/2012
Ok, so we receive all 6 chalices. They are beautiful!!!
Sarah Beall - 03/26/2012
We received our order yesterday and thank you for the
carefully wrapped pewter dish.
A happy customer...
William & Bernadette Stoegbauer - 03/23/2012
My husband is active duty military and we are currently stationed in Germany. I have been working with the Thomas Dale Company for about 6 months now as our Company Commander started a tradition of gifting pewter baby cups to all newborns in the Company. It has been an absolute pleasure to work with a company that is so personal and devoted to it's clients and to it's military community. Tom is an honest business man and I am happy to say I am a loyal customer. We have ordered 4 or more cups with in the last 6 months and the product is always perfection. It is also great to know that the TD Company will ship to APO addresses. Thank you Tom!!!!
Sincereley, Carmen K. - 3/12/2012
The lovely engraved pewter platters for the Georgia Women of Achievement were awarded today. There are lovely and I think you can probably rest assured that we will be ordering more and more as the years go by. Thanks so much for your time, patience, and expertise. Everyone on the GWA Board as well as the recipients were so pleased.
Missie Pierce - 3/8/2012 - www.georgiawomen.org
Tom, the tankards arrived yesterday and are lovely. I am very pleased.
Stacey Lawler - 3/1/2012
We received the plates on Monday! Thank you for all your hard work. They are beautiful!
Beth Oleson - 2/29/2012 - www.georgiawomen.org
We gave our executive council their plates on Saturday and they loved them! Thank you for all your help in getting this order together so quickly and sent to us in time.
Anne Boley, CMP - 2/29/2012 - www.kdp.org
I just wanted to say thank you. I love my new chalices and I was really impressed with your products and service. It is nice to finally to deal with a competent company. Thanks Again
Courtney Elliott - 1/23/2012
The candlesticks arrived today and they are beautiful! Thanks again for all your help.I’m sure the recipient will love them too.It was a pleasure doing business with you.
Cheryl R Conner - 1/13/2012
I received the brushed satin tankard that I ordered from you guys yesterday (the one with the theta xi fraternity crest on it). It is absolutely perfect! The engraving looks beautiful, and I can't wait to give it as a Christmas gift. You guys do a completely phenomenal job, and it's been a pleasure being your customer. Thanks so much for the quality work and attention to detail. I'm very grateful.
Shannon Dille - 12/16/2011
IT ARRIVED YESTERDAY! It's perfect - thank you!!
Jennifer Meyer - 12/9/2011
Thank you for the beautiful cups. They look great. Thank you for such a fast turn-around.
Jeff Leonard - 12/7/2011
We received the Cup this morning. It looks great! Thank you and your staff for getting this done so quickly.
I appreciate all your help. Best,
Elizabeth Chouinard - 12/1/2011
I have purchased items from this merchant before and found the products and service to be exceptional.
Mary Weckesser - 11/30/2011
Thanks so much, I received it yesterday and it looks spectacular!!! He will love it!!
Jeanie Clark - 11/18/2011
Got 'em. Look great!
Thanks a lot!
Rick Hensler - 11/17/2011
The pewter cups were beautiful and made great baptism gifts for our godchildren! Thanks for all of your help in getting them to us in such short notice.
Robert C. Rodgers - 11/14/2011
Got the cups! Thank you-- they're perfect! Will be back, for sure. Best,
Ashley Hope - 11/10/2011
The shaker arrived safe and sound and made quite an impression. It was absolutely what she wanted. Thanks a million!
Michael Gaddy - 10/18/2011
I just received the pewter Revere bowl trophies. They are beautiful, and will be a very special award for these recipients. Your service and attention to detail has been beyond expectations. Thank you again. Best Regards,
Carol A. Paddock - Kappa Delta Pi, International Honor Society in Education - 10/13/2011
The wedding cups arrived yesterday- I opened them last night when I got home from work- AWESOME! Thank you again so very much for working with me. The next time I order a wedding cup (we have many nieces still to be married who will each receive one), I will be ordering from YOU! I’ve got my eye on a few things for Christmas too!
Carrie Krone - 10/12/2011
I received the goblet and my Pastor loves it. I really appreciate your help.
In time I will be ordering another one.
Karen Word - 9/19/2011
The engraved cup arrived today and it's perfect. Thank you very much for a job well done and for such prompt service.
Barbara Scheerer - 9/14/2011
I just received the two wedding cups I ordered, and they are beyond my expectations! They are just beautiful and I will be so proud to present them to people I care about deeply, knowing that they will treasure the cups for a lifetime.
You were a jewel to work with as well, and the engraver did an outstanding job. I could not be more pleased with the quality and beauty.
My sincerest thanks to you and your staff.
Shelley Davis - 9/10/2011
I received the beer steins today and they are fabulous! Thank you!
Celeste Salge - 9/1/2011
I just received my engraved tankard, and had to drop you a note. I love it. The tankard itself seems to be of a wonderful quality and the engraving is exactly as I had imagined it - thanks again for working through all the details to make the gift just right. All the best,
Jonathan Goslin - 8/24/2011
I received the frame this afternoon and I really love it. Thank you so much for your kind attention through the process.
Jane Etheridge - 8/19/2011
I got the glasses today and they look GREAT! Thanks for all of your help.
Patricia Johnson - 07/21/2011 - www.coreageouschange.com
Thank you Tom. I received the shipment today and it looks great. Thanks again. Take care,
Dean Tingzon - 07/20/2011
Received tankard today. It is-----------PERFECT! Many thanks
Col Steve - 7/1/2011
We received the vase on Monday and shipped it to Germany on Tuesday. It should get there in plenty of time. I very much like the pewter vase, the satin finish, and the engraving!
Thanks for all your diligence! Sincerely,
Carolee Morris - 6/15/2011
Thanks so much for your courtesy, attentiveness and outstanding (unprecedented, in my experience) customer service!
Gram Paw Gibbs Kinderman - 5/23/2011
Just a quick note....the tankard looks great ! Thank you for all your help.
Penny Wharton - 5/25/2011
Just wanted to let you know that I received the cup and it looks great!!! I meant to email you last week but forgot. Thank you for your help!!
Carmen Kline - 5/24/2011
THOMAS, THOMAS, THOMAS!!!!!!!!!!!!!!!!!!!!!!!!
The toasting glasses are FABULOUS. Exceeded my expectations, and a plus was that you were SO great to work with. THANK YOU SO, SO MUCH!!!!
Patricia Hoffman - 5/18/2011
Just wanted you to know that the baby cups arrived here safely the end of last week. They are more beautiful than I imagined & the engraving work is wonderful too. Thanks so much for the fantastic service! My best,
Jean Brennan - 5/17/2011
We were amazed to receive our order yesterday - in only 5 days placing the order. The tulip tankard is very impressive, the engraving is perfect, and it is absolutely beautiful. Thank you very much.
Sandy Foflygen - 5/12/2011
Received the order, prompt and perfectly filled. A beautiful item. Much thanks for a job well done.
Joseph Molnar - 4/24/2011
Received my stein yesterday. It is more beautiful than the pictures show. Thank you for all your help.
Carol Oberbeck - 4/13/2011
The mugs arrived. Thank you so much. I think he will love them.
Lisa Yagle - 4/7/2011
Just HAD to let you know that I am very satisfied with the Tudor Goblet-Bright-5.5 Also, thanks for all your effort in going the extra mile to send more photos and working with me, (a very pickey person) in getting my wife a 21st Anniv, gift. It is even better in person. It is every thing I expected and then some. So, thank you so very much. Cant wait to see my wifes reaction to this very classy Goblet.
Barry Carpenter - 3/21/2011
My order was received today and it is lovely. Thank you.
Rosemary Repeta - 2/23/2011
Order arrived today and is just beautiful. Thanks so much!
Doug Davis - 2/11/2011
Thank you, thank you, thank you! They're gorgeous, they're perfect, and now I can entertain like the Barefoot Contessa!
Valerie Bryant - 2/3/2011
Klaus received the cups this morning and is very happy with both the cups and the extremely fast service. Thank you so much for expediting the order.
The cups are beautiful! I hope you have a good holiday season. Sincerely
Audrey Braam - 12/22/2010
I was amazed to see my order sitting on my porch this morning (Tuesday). I completed the order online yesterday afternoon. Thank you for your incredibly speedy service!
Mary Watt - 12/07/2010
I received my order today. It is perfect. Thank you for having quality products that I can purchase on-line.
Janice Williams - 11/4/2010
Oh my gosh! The tankard is here! Unbelievable how quickly you delivered it! And it is gorgeous – the right size, the right weight – EXACTLY what we wanted to present to Poppie. Thank you so much, we are thrilled!!
Annie and Tim Saunders - 10-08-2010
Received the candlesticks on Friday, wedding was on Saturday. Thank you so much, they are beautiful, just what I wanted the couple to have as a remembrance from us. Thank you
Dorothea Rosenberg - 09/14/2010
Received the Stein and it is fantastic! Thank you so much for getting this to me in time for my Nephew's party. He's going to be absolutely thrilled by it! Thanks again for making this happen in such a short period of time. Sincerely,
Joe Minnis - 08/31/2010
Thank you so very much for the wonderful candlesticks and speedy shipping. I am all set for the wedding. Awesome customer service!
Maureen Parsons - 8/20/2010
I just received the plate – it’s fantastic! Thanks again for the great work!
Stephanie - Restaurants.com - 08/03/2010
I want to let you know that this order just arrived today.
My daughter and I are so pleased with the total look of the pewter tankard mug.
Thank you so much for making this shopping experience wonderful. From the help on the phone, to the actual ordering, to the great email follow-ups( including the tracking information), to the prompt delivery time. All was great. We will be back :)
Phyllis Patnaude - 08/03/2010
I got the comb/brush on the Thursday before the Christening so thank you very much for everything you did to make that happen. The engraved gift was a big hit -- again, thank you very much!!
Carol Beavers - 07/06/2010
We received our wedding party gifts today. They look great. I just wanted to thank you for your assistance with my order. Superior customer service. Best wishes and regards.
Britt Wilson - 06/17/2010
Thank you so much Tom, you are a pleasure to work with and I can assure you that you will be seeing business from me in the future and I will refer your company when I can.
Charlie Diemar - 06/16/2010
Thank you again for your professionalism and courtesy.
I so appreciate your note. It is seldom these days that I have encountered a company (and individuals) that care so much about the work they do. God is indeed smiling upon you. With gratitude,
Cassandra Lewis - 06/15/2010
The gorgeous, glass bottom tankard, inscribed "BRIAN", arrived Friday, or was it Thursday?? I was in the midst of a yard sale for Sat. June, 5th . This is the first chance I've had to let you know how pleased I am for your expert service, and quality of purchase. The entire work force for the Sale were "ALL" in agreement!! 'GOOD JOB TOM."
Thanks, and God Bless,
Ruth F. Stapleton - 06/09/2010
I just wanted to let you know that the pewter mug arrived yesterday, and we are thrilled with it. It has been a pleasure dealing with you, and I would happily recommend you to others. Thanks for a great e-commerce experience,
Sally Buffum - 06/04/2010
I received the vase in quick time. It is lovely, and I thank you for your prompt and excellent service. Sincerely
Cheryl H. Best - 5/25/2010
I have already received the shipping information from my recent purchase at Thomas Dale Co. so I can Know when the package is going to be delivered.
Thank you again for your help. It was a pleasure to buy from your company. Sincerely
Merlin Colmenares de Pulgar - 5/27/2010
My package arrived on Tuesday evening as scheduled. Thank you so much for your quality service , attention to detail, and concern for the smaller" customer. I truly appreciate the personal touch.
Shirley Johnson - 5/20/2010
The trophy arrived on Friday - it's absolutely beautiful! Thank you so much for working closely with me so we could get a good representation of Ted on there.
Andrea Kelly - 5/16/2010
On behalf of the "Legion of Mary Toronto Senatus", we "Thank You" for the excellent customer service. God Bless You.
Danilo Hermoso - 5/16/2010
I received the baby cup yesterday and it is perfect, I am so happy with the shape and the engraving. Salisbury does an excellent job and you can be sure others will hear about you from me. Sincerely,
Sharron Hughes - 5/5/2010
Just wanted to let you know the pewter bowl arrived safely. It is GORGEOUS! A quality piece! Thank you,
Linda Cejner - 4/30/2010
The julep cup arrived yesterday. It’s beautiful!! Thank you so much for the wonderful commemoration of our daughter’s 21st! Best regards
Mary Margaret Pearson - 4/29/2010
Received the package The charger is perfect! I absolutely love it. Best,
Rose Maguire - 4/20/2010
MUG RECIEVED: Everything better than perfect. THANK YOU!
John Pinnella - 03/24/2010
I just received my plate. Thank you, again you did a wonderful job, it's absolutely lovely. I know the parents will be ecstatic.
Marcia - 3/2/2010
Thank you for the prompt processing and delivery of our recent order. It looks great and everyone involved is very pleased. We will certainly look to your company for any future needs in your line.
Sincerly, Frank Carr - 2/20/2010
Thank you - I appreciate your style of business and will certainly recommend you to others.
Gratefully, R.W. Nalley - 2/16/2010
I have received the bowl and it is just what I wanted!!! It looks great, and thank you again for all of your help with this gift.
Kay Jenkins - 01/14/2010
Hello! I just want to tell you how appreciative we are that you were so quick and accommodating in response to our tankard order. The wedding plans have added a great deal of stress to our lives, and you took one more potential stress away with your care and quick response. The tankards have already arrive and are beautiful! They are just perfect for the Celtic wedding.
I am confident you will receive more orders from the guests, when they see how nice they look.
Thanks Again, Leanne Jones - 12/14/2009
I just wanted to let you know I received the stein over the weekend. Its beautiful. Thank you for your patience with me. You and your staff did a great job. This should be a wonderful keepsake for my Son as he starts his career in the Army as an officer. Thank you once again. Have a Merry Christmas and a Happy New Year!
Sincerely, George K. Rozinak - 11/30/2009
The Revere Bowl came last night.....it is beautiful!!!
Beverly Abbott - 11/11/2009
Many thanks. It is truly a pleasure to do business with you and talk with you. We are really look forward to giving Robyn the beautiful peweter tray you had made for us. Sincerely,
Brett B. Gutsche, MD - 11/02/2009
The chalice is beautiful! Thanks.
Will place next order with same cross design in early Dec.
Peg O'Malley - 10/27/2009
I just purchased a Pinder Bros. tankard, PB-139MB1PT. On the side of it, just to the left of the handle there is a stamp of the number "92". What does the number 92 indicate? By the way .... I love the tankard!
Chad Donna - 10/1/2009
Received The Baby Mug Today. What Great Service! Thank You, Frank Fisher - 9/30/2009
the bell i bought was even nicer than i expected and i recieved it very quickly and in perfect condition.
i will certainly use them again
mary jane smith - 9/29/2009
Thank you, they arrived today and are perfect!
Jennifer Plummer - 9/04/2009
I received the flask yesterday, it is just what I was looking for – thanks.
James Cutting - 9/4/2009
Concerning Order B-627 Eagle Pewter Cup
This cup makes an excellent double espresso cup
The size is right, and it is insulated
I am glad I bought it
John Fitzgerald - 7/29/2009
To Whom it may concern,
Thank you for incredibly prompt service, my item arrived 2 days after I ordered it online. Unbelievable!
Noah Ober - 7/24/2009
UPS just delivered the beautiful Salisbury Pewter Baby Cup. I'm very impressed with your prompt service! Thank you for expediting my order--but even so I didn't expect it to be delivered so quickly. The engraving is lovely and exactly what I had in mind. Again, many thanks for your assistance and great customer service!
Mary Anne Koch - 6/26/2009
Thank you for being so prompted with my order. My husband loved it and I sent a picture of it with my phone
to our son in Iraq and he loved it to. We were so proud to be able to give this to him on his special day. Thanks Again, Christie Lassiter - 06/17/2009
I received the cup today. Thank you so much for your professional integrity. I am sorry if I was at fault for the mix up. I am sure I will call on you again. It is rare to find a business such as yours. Vikki Ward - 06/17/2009
I wanted to let you know that we received the plate last week, and it is beautiful. - 06/16/2009
THANK YOU SO much for all you did on this order. The goblets were a HUGE success – and the newlyweds loved them! You can count on future orders from us! - 06/15/2009
The bowls just arrived and they look lovely! We greatly appreciate your effort to get them to us by today. And Sally looks forward to presenting them to her colleagues at a very special dinner this evening. Many, many thanks,
Liz Flanagan - 06/01/2009
My son wrote that the package arrived in perfect condition. Thank you so much for the excellent responses and effort put into this anniversary gift. Rose Dickeson - 05/26/2009
It arrived at 11:30 and it looks great. Again thank you for all your help. The 2 Star is very happy with it and we both feel the 4 Star will love it as well. Chris Davenport - 05/21/2009
The schnapps cups arrived yesterday! They are very nice & will make a beautiful gift. Can't wait to see the mug!
Thank You! Sincerely, Anne Ahlers - 05/20/2009
Thank you so much for the excellent customer service, quick shipping and great product. The flutes and tankards look fantastic!! The tankards are the perfect groomsmen's gifts, and the flutes will be our toasting flutes at our wedding!
Best, Jess - 04/13/2009
The tankard arrived and it is EXACTLY what I had in mind. Thank you very much for your helpfulness and for being so prompt. Jeannie Aiyer - 03/30/2009
Thank you for both your kind words and your generosity. Both are deeply appreciated. Am presently in DC. where we are working with the recently wounded veterans from Walter Reade Hospital. We are teaching the dramatic monologue in hopes to begin the healing of PTSD. Very grateful for your support.
Your products are wonderful. Keep up the good work.
Gratefully, Rick, Curry, SJ - 02/09/2009
THANK YOU so much! I received the cup yesterday. That was quick" is an understatement. I can't thank Tom enough for his patience and for the time he spent with me during my decision process. He was very informative and provided just enough advice in helping me make the right cup choice. I am beyond pleased and thrilled with this gift. Merry Christmas and Happy New Year from a new and future customer.
Marlene G. Bould
P.S. Thanks to Tom for expediting this order. I never expected to receive it b Christmas and the next day was unthinkable. - 12/19/2008
I again wanted to let you know the Chalis for the wedding was a hit. Everyone said how beautiful it was. Thanks again for a great job. Debbie Squires - 12/17/2008
Thank you so much for being so thorough with this. Your customer service is excellent. I appreciate it so much. I received the package today.
I just wanted to drop you a line to let you know that I received my order today. It is beautiful! It’s the perfect gift and the monogram turned out just perfect. Thank you for your excellent customer service, quality product and speedy delivery. I shall be calling you again.
GL - MD
I bought my daughter a cut crystal with high enamel candy dish a month ago as a house warming present. Just adored it!! Didn't have long to wait, the packaging was wonderful and the quality of the crystal...just totally beautiful. I will buy more items and refer other people to the company. Just wonderful.
LB - OH
The item I recieved was of very high quality. Even though I did not choose the gift wrapping option, it still arrived packaged very nicely.
AR – CO
I bought one of your Eagle Pewter Mermaid Tankards a few weeks ago and I just bought 2 more for gifts. The recipient raved about it and also about the workmanship. My husband saw it and although he has a pewter tankard, said he also wanted one. Im also sure my son will be very happy with his. Many people may not know but cold drinks especially ice water taste much colder in pewter and hot things stay hotter longer.I plan to order more in the future. Im so glad I found your company online. The service was very fast and it was packaged very well. The workmanship is outstanding and the price is reasonable. Thank you so much. Your company is how a company should operate, very efficiently.
GN – ID
great company to work with--they even called me when my shipment was going to be delayed one day--nobody does that these days--I will definitely order from them again
ED – IL
Great merchant. Will use again.
PM - NJ
A very proffesional company and I will buy from them again.
ED – IL
Best customer service anywhere. I bought some pewter as a present and they sent it in unmarked boxes so my wife would not know it was pewter. Plus, they arranged so it would arrive on the day I was going to be home--had a few out of town commitments. BEST pewter and customer service to boot. Love them.
DM – CA
Thomas Dale Co. exceeded my expectations. After comparing with other online shops carrying the same merchandise, I concluded TDC had the best prices overall, the most attractive presentation of the products, the best website layout, and the most thoughtful staff overall. Im so very pleased with my purchase. I will definitely return to the TDC website to get more pewter items in the future.
JI – NY
I just received the bowl and it's perfect. The customer service that I received from your company was OUTSTANDING!
USAC gives pewter gifts to any employee who leaves after giving the company at least 4 years of service.
I'm placing your firm on our vendor list, so we can continue ordering pewter items when appropriate.
Thank you again!
PD - DC
Other than being a little pricey this was a delightful shopping experience. The purchase was exactly what I had hoped it would be so I guess you get what you pay for.
AM - GA
I received my order today and I am very very pleased with the quality of the merchandise. It will look great in my 140 year old house.
LC - PA
Ordered product came amazingly quick. No complaints.
RM - MA
Great service---great product
NB - NJ
Excellent Order Processing and shipping. Exceeded expectations on delivery!
LK - GA
Excellent company to work with and excellent customer service!
I am a repeat customer and will stick with Thomas Dale.
RB - SC
I missed a coupon code when I checked out online, and they actually called me to ask if Id like to save 20% on my order. Im impressed!! Thank you.
GW - WA
Items purchased appeared smaller in actual size, however were of a very high quality.
Craftsmanship is outstanding.
BK - OR
Excellent merchant! The website is very easy to navigate and order from. My item arrived within days of ordering. Unfortunately, it arrived damaged. I sent an e-mail describing the damage, and a replacement was immediately shipped to me and arrived 2 days later, along with a return label for the damaged item. They also contacted me by telephone. I could not ask for better customer service and I definitely highly recommend this merchant and will shop with them again.
JS - NJ
Everytime I order from this company, my order has been delivered the next day!! Dont know how they do it so fast.
PG - IN
The Thomas Dale Company is one of the best companies I have had to deal with. There are no delays or problems in ordering, shipping or customer service.
Shipping is free and they offer 10, 15, 20% off your total purchase price during this holiday period.
I can not find anything to give them a negative report on.
I highly recommend this company.
JRS - CA
Beautifully, securely wrapped. A gorgeous piece of pewter.
FB - VA
Did not have the need to contact customer service, however the speed in which they processed and delivered my order (as requested to be in time for an anniversary gift) was indicative of great respect for their customers. Thank you....
JW - AZ
I am very satisfied with the excellent service I received. The service was very fast and the pewter goblet and plate I ordered are beautiful.
FXL - AZ
Thomas Dale was such a wonderful buisness to work with. Like and Old Fashion care about the customer buisness. They were quick and curtious and seemed to really care about me and my order.
HP - CO
I have never done much shopping on the Internet, I have always been skeptical. This time, I decided to take a chance.
Before I placed the order for a Pewter Coffee Set, I made several phone calls. Tom was always helpful, pleasant and courteous. He let me know when the order had been placed and I was able to track the shipping date.
Part of my ordered arrived with an imperfection. Tom went above and beyond, he called the company and had a new tray sent out and the other one picked up.
I was really concerned because I needed everthing for the weekend for my daughters 25th Anniversary. The new tray arrived the next day.
Toms personal touch made my experience outstanding.
MB - CT
The product I ordered from this company is excellent quality peuter and is beautifully designed. It was received in a timely manner. Availability of the product was one item and I would like to have purchased two.
The box it was shipped in was crushed and taped poorly. Due to the fact that peuter is a soft metal, I feel more care should be taken in the packing of the products. The inside packaging was poor as well and allowed for the metal to get dented.
The product itself is in good condition and when purchasing peuter products, Thomas Dale is definately the place to shop.
MK - CA
(please if you ever receive a damaged parcel, call us immediately)
This company was fast with their service and delivery and a joy to work with!
AP - OR
They were very helpful in combining two orders and giving me the discount for the larger total.
LHV - CA
Great products and fast service very pleased. thanks
MVM - TX
It is 11:00 a.m. on Wednesday, not even 24 hours since I placed my order for the pewter Residenz wine cup...AND IT HAS ALREADY ARRIVED!!!!!
I cannot tell you how excited and grateful I am for your prompt attention! My
husband and I, along with another couple, are renewing our wedding vows in Kansas City with Archbishop Naumann this weekend, both of us celebrating 25 years of marriage. I wanted this cup as a gift for the other couple as a remembrance of this special event. Unfortunately I put it off too long, but YOU made it all possible!
Thank you SO MUCH! The chalice is simply beautiful and PERFECT!
LR - MO
The Gift Certificate Giver:
The receipent of the gift was extremely pleased with the product and the service.
ML - MO
The Gift Certificate Receiver:
A wonderful company to deal with online and very considerate!
WS - MO
Great service and quality products.
SG - CA
I bought a pewter butter plate and a small wine goblet for our church school classes, to use as a chalice and paten.
The items arrived very promptly, and we are happy with them. They are in excellent condition, as described. This is the second set we have purchase. The price is reasonable, a major concern for us as a non-profit.
My only concern is that they are not set up to invoice a nonprofit, so I had to charge my purchase to my own card.
Customer service was polite and appropriate.
AH - MA
Outstanding product and service!!
DM - NY
I was very happy with everthing. My father loved the stien very much.
Thank you for everything.
AC - TX
Wow! This is, without a doubt, the best customer service I have received from an online store.
I am a priest and I ordered some pieces to use as a communion set on a mission trip to the Dominican Republic. Since we are leaving in a few days I was hoping to have everything before I left. After I placed the order I e-mailed you to see if the order could be expedited. A representative called me the next morning and assured me that they would arrive in time. Everything arived with time to spare!
Thank you for the extra effort you take to help your customers.
RB - SC
Will shop here again!
KE - AZ
I emailed with a question, they answered immediately. I really appreciate that.
PR - VA
Not that the customer service is outstanding, but this was my second online purchase from Thomas Dale, but not really.I was making the purchase on my mothers behalf (no internet) and having the merchandise shipped to me.
The order was confusing to customer service since I had just made my first purchase a month ago. Did the purchaser confuse the send to address with their address.
Customer service tried to contact the purchaser (my mom) and did get an answer, so they contacted me but were very discreet until I jumped in and explained the unusual circumstances. Talk about great service.
MABK - IL
Great product and service!
EK - MA
Excellent product, excellent service. Thank you!
AT - CO
The merchandise arrived so quickly that it was a surprise.
The photos on the internet cannot match the beauty of the merchandise.
The price could be beaten only if you choose a foreign competitor, however the free shipping and quick receipt, truly made this the best buy.
FG - IL
The product was beautiful and the service was exceptional.
It was very easy for me to track the package and since it was sent to a different recipient, I even knew the time of day of the delivery. Thank you.
CF - KY
Thomas Dale Company was easy and fast. Quick reply and shipping. Would buy from them again.
DB - NV
Very beautiful piece, as described. Packed beautifully, arrived quickly and in perfect condition. A pleasure to do business with this merchant. Very satisfied.
Great products and the delivery was faster than expected.
Will continue to use Thomas Dale Co. in the future and will refer people as needed.
EM - CA
I could have not found a better company to do business with.They were helpful in every respect. My son- in-law works in Africa and needed a specific gift for his wife. They had the items, sent them promptly, we even had several telephone conversations concerning the product that reinforced my decision to purchase. All in all the Thomas Dale Company is a superior company that I will refer to many people.
MT - MN
Couldnt be happier with my product. Thank you!
CL - IN
This was my first purchase and you never know the first time out, but I was very pleased with the service and the items I purchased.
Also it was important to me that the email information (received order, shipment, etc.) came promptly, and kept me informed.
JV - AZ
I was impressed with the quality of the item. I would like the option for engraving.
WH - NC
This is a wonderful merchant to do business with. The transaction went smoothly and delivery was instant. They packaged the merchandise very well. I would do business with this company again.
STO - SC
I called the available phone number before I made my purchase, being a bit apprehensive about the quality without seeing it in person, but I felt reassured by the owner of what I was actually buying and the quality of the pewter. He is very friendly and knowledgeable!
Im not sure if it has been delivered though...
I will be visiting this sight again and passing it onto my friends.....
DB - IL
I had an excellent experience with this company! I purchased a Pewter Charger for my moms birthday, and delivery was very fast!! I even called to check if my online order went through (since I placed the order very late at night), and recieved a call back within hours to assure me that my order went through, and was also told when it was slated to be shipped.
Very professional and trustworthy company!
I highly recommend them.
KP - NJ
Beautiful pewter goblets, well-made and carefully packed. We will be using them at our wedding, and they throughout our wedding trip!
RC - CA
The order arrived today - expertly (almost obsessively) well-packed, and with the contents in PERFECT condition.
The goblets are beautiful, and will make a wonderful- and lasting addition to our upcoming wedding.
I ordered a crystal compote (bowl) online for a gift and then left for the day. When I returned there was a phone message from the Thomas Dale Company questioning how I wanted the package sent. Since it was too late to return the call, I checked online and found they had chosen to send the package rather than wait, which pleased me very much. The bowl arrived two days later which is extremely fast for my rural area.
I was a little disappointed that the bowl in my opinion should have been heavier for the price, but the beauty and quality of the design made me feel it was still a lovely wedding gift.
It was very easy to browse the bowls and narrow my choices and then ordering was simple.
I would recommend the Thomas Dale Company to any of my friends.
CB - CA
Beautiful, timely, well-packaged and good pricing. Thank you!
AS - MD
Very pleased, merchandise was as advertisied on the web, arrived nicely packaged in a short time, would recommend them.
TS - FL
Fast, efficient, freindly, no hassles.
HS - MA
This merchant is truly the best! My online experience could not possibly have been better. Not only is the merchandise excellent at a great price, but item was very carefully packaged and shipped out immediately upon receipt of payment. Communication was also great. I would not hesitate to order from this merchant again.
DG - LA
Fast, easy and no problem sale. Merchandise is beautiful. Thank you.
DJ - LA
Just a note to let you know that I received the pewter flutes today . . . they are even lovelier than they were in the picture! I am very pleased with my purchase, and I will not hesitate to do business with you again. Thank you!
DG - CA
The Thomas Dale Companys pewter accesories are even nicer looking in person then in the pictures. The customer service there is a perfect example of how any company should treat their customers, they are both very polite and professional. In dealing with them though, you dont get that feeling that they are brown nosing. Which is something I hate the most.
RA - CA
The site was easy to use, quick and efficient. The shipping also was quite quick. The quality of the merchandise was superb. I will definitely shop here again, and look forward to new merchandise.
NN - NH
Should I have the need for another product offered by this company, I would not hestitate to order from them again, and would recommend the Thomas Dale Company to others. Thanks for the service.
JT - KY
The portrayal of the product was excellent. The delivery was very good. The web site was easy to use.
RS - NJ
Very impressed with product. Pictures did not due the items I purchased justice. Im very pleased.
CB - CO
I wanted to thank you very much for your help and such a quick delivery of the crystal basket I ordered from you on Thursday. I received it already yesterday (Friday) afternoon, so I am ready to go to my friend’s wedding today and give them the present in time!
If I need any more Czech Crystal in the future, I will certainly order from your company!
VD - IN
I want to thank you for the manor in which my online order was processed and sent to me. Some times I think companies forget that the customer who shops from their website is just as important as the customer who enters their store.
You are to be commended for servicing the online customer in such a respectful manner.
Much success to you and again, "thank you".
By the way, the cups I ordered are just gorgeous!
SH - IA
I just received the steins. I cannot thank you enough for the outstanding service and products. The Pewter Steins are magnificent and I know my wedding party will cherish them for life. Once again, thank you and I will direct everyone I know to your site and will keep it in mind for myself in
GN - NY
(We do not ship overseas...however this soldier's request was the least we could do to show our gratitude).
Sir my wife received the vase yesterday in Germany. She loves it and I appreciate your service, thanks.
JL - APO AE
Let me put it this way... I ordered, they shipped, and they were delivered, all within five days. All the while, I received emails about the orders progress. There was even a hand-written note on the invoice, from the owner, congratulating me on my upcoming wedding! I even received a thank-you email for MY thank-you email! I would definitely use this merchant again without hesitation. Oh, and the pewter goblets are beautiful! Wonderful quality and detail! The most pleasant shopping experience out of my whole wedding!
LV - MN
All merchants should be as good as Thomas Dale Company. I would certainly not hesitate to recommend them.
HJ - NJ
This transaction was great. The product is top notch and shipment was super fast. Really apppreciated dealing with this company.
TJ - CO
Beautiful merchandise! Their prices were lower than I found for the same items at other on-line merchants. I placed my order on Monday and had my order in my hands on Tuesday.
I would definitely purchase from them again and would highly recommend them to anyone.
JM - WI
(from a letter)
I am writing today to express my pleasure with your company in the areas of quality and service.
I have had many struggles with companies for failing to provide products as advertised, on time and in satisfactory condition. However, twice now your company has produced the desired results with time to spare. My singular call inquiring for more information was met with a courteous, knowledgeable and pleasant employee who was able to answer my questions to my satisfaction without struggle or hesitation. Your online ordering system was easy to navigate and the subsequent emails confirming my order, shipment and expected delivery were all on target.
I thank you for helping to make the gifts I am giving as wedding presents be products in which I can find pride, pleasure and be secure in knowing that the happy couples will cherish and enjoy your beautiful wares.
AS - MD
Thanks for sending out my order so promptly. I received it on friday and it is stunning. Thanks again.
MG - NY
I have no complaints with the Thomas Dale Company at all. My gift was received in a timely manner and the recipients expressed great delight with my purchase. I was sent several e-mails to keep me apprised of what was happening with my order. Beautiful selection of Czech crystal! I will likely make future purchases from this company.
CM - WI
I loved shopping at Thomas Dale Company & will do so many, many more times to come. Their products are worth their weight in pewter & people I gave the gift to loved it as well. Thanks
JRN - CA
I was very pleased with the promptness in which I received my order and the E-mails telling me the status of it.
PH - MI
I was very pleased with the customer service of Thomas Dale Co. I had a question about placing an order online, so I emailed customer service and received a courteous response within 24 hours. My order was placed on a Thursday and I received my shipment on the following Saturday! The product was just as it was pictured online and was packaged very securely. I have already recommended this site to friends and will certainly place more orders with Thomas Dale Co. in the future. Thank you for a great shopping experience!
RLT - OH
Their customer service was outstanding. I had a large order that came from out of the country. I was kept up to date as to when my order would be in and I experienced great follow up service.
TS - GA
My order was received yesterday. I ordered two very beautiful goblets from Thomas Dale for my renaissance wedding and they arrived even more beautiful than the pictures had shown. I am EXTREMELY pleased with the goblets, the service Thomas Dale supplied, and the friendly communication. They always got back to me promptly, answering every question I had, And Believe, you, me, I had a bunch of them. *Smiles* I highly recommend them to anyone looking for beautiful pewter barware or goblets for any occasion. They are so far the best place on the Net that I have bought from!! :)
Sincerely and happily yours.
AB – AL
Great price, free shipping, couldn't have been better service!! Thanks so much.
KP – MN
They were very helpful on the phone, willing to gift wrap for me and (thankfully) they did not include the receipt in the package for the gift wrapped articles (even though I did not think of this). Great service, I highly recommend them.
PD – MI
The stein was really excellent. -The Korean pewter is extremely well done - slightly different tone than the original German, we've found, but even heavier weight alloy. It makes excellent display pieces for our collection, so we're glad to have this nice one. We really appreciate your very superior packaging - that is so important. Thanks again, for a real bargain and we expect to do business in the future.
DW - NY
The shipment arrived unharmed, the product was better that I could have imagined. Will I shop Thomas Dale Company again, ABSOLUTELY!! I would certainly recommend you to my friends.
KK - OH
I received your package today and wanted to let you know my husband is so pleased with this beautiful stein. Thank you again for your wonderful service.
BH - CA
Wonderful Ebony Enamel vase. Thank you so much.
IB - UT