We offer an unconditional guarantee, if for any reason you are unhappy with your product, simply return it to us within 30 days of purchase for a full refund.

It's that simple.

Thank you so much for being so thorough with this. Your customer service is excellent. I appreciate it so much. I received the package today. Cara Waller
CW - NC

I just wanted to drop you a line to let you know that I received my order today. It is beautiful! It’s the perfect gift and the monogram turned out just perfect. Thank you for your excellent customer service, quality product and speedy delivery. I shall be calling you again.
GL - MD

I bought my daughter a cut crystal with high enamel candy dish a month ago as a house warming present. Just adored it!! Didn't have long to wait, the packaging was wonderful and the quality of the crystal...just totally beautiful. I will buy more items and refer other people to the company. Just wonderful.
LB - OH

The item I recieved was of very high quality. Even though I did not choose the gift wrapping option, it still arrived packaged very nicely.
AR – CO

I bought one of your Eagle Pewter Mermaid Tankards a few weeks ago and I just bought 2 more for gifts. The recipient raved about it and also about the workmanship. My husband saw it and although he has a pewter tankard, said he also wanted one. Im also sure my son will be very happy with his. Many people may not know but cold drinks especially ice water taste much colder in pewter and hot things stay hotter longer.I plan to order more in the future. Im so glad I found your company online. The service was very fast and it was packaged very well. The workmanship is outstanding and the price is reasonable. Thank you so much. Your company is how a company should operate, very efficiently.
GN – ID

great company to work with--they even called me when my shipment was going to be delayed one day--nobody does that these days--I will definitely order from them again
ED – IL

Great merchant. Will use again.
PM - NJ

A very proffesional company and I will buy from them again.
ED – IL

Best customer service anywhere. I bought some pewter as a present and they sent it in unmarked boxes so my wife would not know it was pewter. Plus, they arranged so it would arrive on the day I was going to be home--had a few out of town commitments. BEST pewter and customer service to boot. Love them.
DM – CA

Thomas Dale Co. exceeded my expectations. After comparing with other online shops carrying the same merchandise, I concluded TDC had the best prices overall, the most attractive presentation of the products, the best website layout, and the most thoughtful staff overall. Im so very pleased with my purchase. I will definitely return to the TDC website to get more pewter items in the future.
JI – NY

I just received the bowl and it's perfect. The customer service that I received from your company was OUTSTANDING!
USAC gives pewter gifts to any employee who leaves after giving the company at least 4 years of service.
I'm placing your firm on our vendor list, so we can continue ordering pewter items when appropriate.
Thank you again!
PD - DC

Other than being a little pricey this was a delightful shopping experience. The purchase was exactly what I had hoped it would be so I guess you get what you pay for.
AM - GA

I received my order today and I am very very pleased with the quality of the merchandise. It will look great in my 140 year old house.
LC - PA

Ordered product came amazingly quick. No complaints.
RM - MA

Great service---great product
NB - NJ

Excellent Order Processing and shipping. Exceeded expectations on delivery!
LK - GA

Excellent company to work with and excellent customer service!
I am a repeat customer and will stick with Thomas Dale.
RB - SC

I missed a coupon code when I checked out online, and they actually called me to ask if Id like to save 20% on my order. Im impressed!! Thank you.
GW - WA

Items purchased appeared smaller in actual size, however were of a very high quality.
Craftsmanship is outstanding.
BK - OR

Excellent merchant! The website is very easy to navigate and order from. My item arrived within days of ordering. Unfortunately, it arrived damaged. I sent an e-mail describing the damage, and a replacement was immediately shipped to me and arrived 2 days later, along with a return label for the damaged item. They also contacted me by telephone. I could not ask for better customer service and I definitely highly recommend this merchant and will shop with them again.
JS - NJ

Everytime I order from this company, my order has been delivered the next day!! Dont know how they do it so fast.
PG - IN

The Thomas Dale Company is one of the best companies I have had to deal with. There are no delays or problems in ordering, shipping or customer service.
Shipping is free and they offer 10, 15, 20% off your total purchase price during this holiday period.
I can not find anything to give them a negative report on.
I highly recommend this company.
JRS - CA

Beautifully, securely wrapped. A gorgeous piece of pewter.
FB - VA

Did not have the need to contact customer service, however the speed in which they processed and delivered my order (as requested to be in time for an anniversary gift) was indicative of great respect for their customers. Thank you....
JW - AZ

I am very satisfied with the excellent service I received. The service was very fast and the pewter goblet and plate I ordered are beautiful.
FXL - AZ

Thomas Dale was such a wonderful buisness to work with. Like and Old Fashion care about the customer buisness. They were quick and curtious and seemed to really care about me and my order.
HP - CO

I have never done much shopping on the Internet, I have always been skeptical. This time, I decided to take a chance.
Before I placed the order for a Pewter Coffee Set, I made several phone calls. Tom was always helpful, pleasant and courteous. He let me know when the order had been placed and I was able to track the shipping date.
Part of my ordered arrived with an imperfection. Tom went above and beyond, he called the company and had a new tray sent out and the other one picked up.
I was really concerned because I needed everthing for the weekend for my daughters 25th Anniversary. The new tray arrived the next day.
Toms personal touch made my experience outstanding.
MB - CT

The product I ordered from this company is excellent quality peuter and is beautifully designed. It was received in a timely manner. Availability of the product was one item and I would like to have purchased two.
The box it was shipped in was crushed and taped poorly. Due to the fact that peuter is a soft metal, I feel more care should be taken in the packing of the products. The inside packaging was poor as well and allowed for the metal to get dented.
The product itself is in good condition and when purchasing peuter products, Thomas Dale is definately the place to shop.
MK - CA
(please if you ever receive a damaged parcel, call us immediately)

This company was fast with their service and delivery and a joy to work with!
AP - OR

They were very helpful in combining two orders and giving me the discount for the larger total.
LHV - CA

Great products and fast service very pleased. thanks
MVM - TX

It is 11:00 a.m. on Wednesday, not even 24 hours since I placed my order for the pewter Residenz wine cup...AND IT HAS ALREADY ARRIVED!!!!!
I cannot tell you how excited and grateful I am for your prompt attention! My husband and I, along with another couple, are renewing our wedding vows in Kansas City with Archbishop Naumann this weekend, both of us celebrating 25 years of marriage. I wanted this cup as a gift for the other couple as a remembrance of this special event. Unfortunately I put it off too long, but YOU made it all possible!
Thank you SO MUCH! The chalice is simply beautiful and PERFECT!
LR - MO

The Gift Certificate Giver:
The receipent of the gift was extremely pleased with the product and the service.
ML - MO
The Gift Certificate Receiver:
A wonderful company to deal with online and very considerate!
Thanks!
WS - MO

Great service and quality products.
SG - CA

I bought a pewter butter plate and a small wine goblet for our church school classes, to use as a chalice and paten.
The items arrived very promptly, and we are happy with them. They are in excellent condition, as described. This is the second set we have purchase. The price is reasonable, a major concern for us as a non-profit.
My only concern is that they are not set up to invoice a nonprofit, so I had to charge my purchase to my own card.
Customer service was polite and appropriate.
AH - MA

Outstanding product and service!!
DM - NY

I was very happy with everthing. My father loved the stien very much.
Thank you for everything.
AC - TX

Wow! This is, without a doubt, the best customer service I have received from an online store.

I am a priest and I ordered some pieces to use as a communion set on a mission trip to the Dominican Republic. Since we are leaving in a few days I was hoping to have everything before I left. After I placed the order I e-mailed you to see if the order could be expedited. A representative called me the next morning and assured me that they would arrive in time. Everything arived with time to spare!

Thank you for the extra effort you take to help your customers.
RB - SC

Will shop here again!
KE - AZ

I emailed with a question, they answered immediately. I really appreciate that.
PR - VA

Not that the customer service is outstanding, but this was my second online purchase from Thomas Dale, but not really.I was making the purchase on my mothers behalf (no internet) and having the merchandise shipped to me.
The order was confusing to customer service since I had just made my first purchase a month ago. Did the purchaser confuse the send to address with their address.
Customer service tried to contact the purchaser (my mom) and did get an answer, so they contacted me but were very discreet until I jumped in and explained the unusual circumstances. Talk about great service.
MABK - IL

Great product and service!
EK - MA

Excellent product, excellent service. Thank you!
AT - CO

The merchandise arrived so quickly that it was a surprise.
The photos on the internet cannot match the beauty of the merchandise.
The price could be beaten only if you choose a foreign competitor, however the free shipping and quick receipt, truly made this the best buy.
FG - IL

The product was beautiful and the service was exceptional.
It was very easy for me to track the package and since it was sent to a different recipient, I even knew the time of day of the delivery. Thank you.
CF - KY

Thomas Dale Company was easy and fast. Quick reply and shipping. Would buy from them again.
DB - NV

Very beautiful piece, as described. Packed beautifully, arrived quickly and in perfect condition. A pleasure to do business with this merchant. Very satisfied.
BB-NC

Great products and the delivery was faster than expected.
Will continue to use Thomas Dale Co. in the future and will refer people as needed.
EM - CA

I could have not found a better company to do business with.They were helpful in every respect. My son- in-law works in Africa and needed a specific gift for his wife. They had the items, sent them promptly, we even had several telephone conversations concerning the product that reinforced my decision to purchase. All in all the Thomas Dale Company is a superior company that I will refer to many people.
MT - MN

Couldnt be happier with my product. Thank you!
CL - IN

This was my first purchase and you never know the first time out, but I was very pleased with the service and the items I purchased.
Also it was important to me that the email information (received order, shipment, etc.) came promptly, and kept me informed.
Thank You
JV - AZ

I was impressed with the quality of the item. I would like the option for engraving.
WH - NC

This is a wonderful merchant to do business with. The transaction went smoothly and delivery was instant. They packaged the merchandise very well. I would do business with this company again.
STO - SC

I called the available phone number before I made my purchase, being a bit apprehensive about the quality without seeing it in person, but I felt reassured by the owner of what I was actually buying and the quality of the pewter. He is very friendly and knowledgeable!
Im not sure if it has been delivered though...
I will be visiting this sight again and passing it onto my friends.....
DB - IL

I had an excellent experience with this company! I purchased a Pewter Charger for my moms birthday, and delivery was very fast!! I even called to check if my online order went through (since I placed the order very late at night), and recieved a call back within hours to assure me that my order went through, and was also told when it was slated to be shipped.
Very professional and trustworthy company!
I highly recommend them.
KP - NJ

Beautiful pewter goblets, well-made and carefully packed. We will be using them at our wedding, and they throughout our wedding trip!
RC - CA

The order arrived today - expertly (almost obsessively) well-packed, and with the contents in PERFECT condition.
The goblets are beautiful, and will make a wonderful- and lasting addition to our upcoming wedding.
NC -CA

I ordered a crystal compote (bowl) online for a gift and then left for the day. When I returned there was a phone message from the Thomas Dale Company questioning how I wanted the package sent. Since it was too late to return the call, I checked online and found they had chosen to send the package rather than wait, which pleased me very much. The bowl arrived two days later which is extremely fast for my rural area.
I was a little disappointed that the bowl in my opinion should have been heavier for the price, but the beauty and quality of the design made me feel it was still a lovely wedding gift.
It was very easy to browse the bowls and narrow my choices and then ordering was simple. I would recommend the Thomas Dale Company to any of my friends.
CB - CA

Beautiful, timely, well-packaged and good pricing. Thank you!
AS - MD

Very pleased, merchandise was as advertisied on the web, arrived nicely packaged in a short time, would recommend them.
TS - FL

Fast, efficient, freindly, no hassles.
HS - MA

This merchant is truly the best! My online experience could not possibly have been better. Not only is the merchandise excellent at a great price, but item was very carefully packaged and shipped out immediately upon receipt of payment. Communication was also great. I would not hesitate to order from this merchant again.
DG - LA

Fast, easy and no problem sale. Merchandise is beautiful. Thank you.
DJ - LA

Just a note to let you know that I received the pewter flutes today . . . they are even lovelier than they were in the picture! I am very pleased with my purchase, and I will not hesitate to do business with you again. Thank you!
DG - CA

The Thomas Dale Companys pewter accesories are even nicer looking in person then in the pictures. The customer service there is a perfect example of how any company should treat their customers, they are both very polite and professional. In dealing with them though, you dont get that feeling that they are brown nosing. Which is something I hate the most.
RA - CA

The site was easy to use, quick and efficient. The shipping also was quite quick. The quality of the merchandise was superb. I will definitely shop here again, and look forward to new merchandise.
NN - NH

Should I have the need for another product offered by this company, I would not hestitate to order from them again, and would recommend the Thomas Dale Company to others. Thanks for the service.
JT - KY

The portrayal of the product was excellent. The delivery was very good. The web site was easy to use.
RS - NJ

Very impressed with product. Pictures did not due the items I purchased justice. Im very pleased.
CB - CO

I wanted to thank you very much for your help and such a quick delivery of the crystal basket I ordered from you on Thursday. I received it already yesterday (Friday) afternoon, so I am ready to go to my friend’s wedding today and give them the present in time!
If I need any more Czech Crystal in the future, I will certainly order from your company!
VD - IN

I want to thank you for the manor in which my online order was processed and sent to me. Some times I think companies forget that the customer who shops from their website is just as important as the customer who enters their store.
You are to be commended for servicing the online customer in such a respectful manner.
Much success to you and again, "thank you".
By the way, the cups I ordered are just gorgeous!
SH - IA

I just received the steins. I cannot thank you enough for the outstanding service and products. The Pewter Steins are magnificent and I know my wedding party will cherish them for life. Once again, thank you and I will direct everyone I know to your site and will keep it in mind for myself in the future.
GN - NY

(We do not ship overseas...however this soldier's request was the least we could do to show our gratitude).
Sir my wife received the vase yesterday in Germany. She loves it and I appreciate your service, thanks.
JL - APO AE

Let me put it this way... I ordered, they shipped, and they were delivered, all within five days. All the while, I received emails about the orders progress. There was even a hand-written note on the invoice, from the owner, congratulating me on my upcoming wedding! I even received a thank-you email for MY thank-you email! I would definitely use this merchant again without hesitation. Oh, and the pewter goblets are beautiful! Wonderful quality and detail! The most pleasant shopping experience out of my whole wedding!
LV - MN

All merchants should be as good as Thomas Dale Company. I would certainly not hesitate to recommend them.
HJ - NJ

This transaction was great. The product is top notch and shipment was super fast. Really apppreciated dealing with this company.
TJ - CO

Beautiful merchandise! Their prices were lower than I found for the same items at other on-line merchants. I placed my order on Monday and had my order in my hands on Tuesday.
I would definitely purchase from them again and would highly recommend them to anyone.
JM - WI

(from a letter)
I am writing today to express my pleasure with your company in the areas of quality and service.
I have had many struggles with companies for failing to provide products as advertised, on time and in satisfactory condition. However, twice now your company has produced the desired results with time to spare. My singular call inquiring for more information was met with a courteous, knowledgeable and pleasant employee who was able to answer my questions to my satisfaction without struggle or hesitation. Your online ordering system was easy to navigate and the subsequent emails confirming my order, shipment and expected delivery were all on target.
I thank you for helping to make the gifts I am giving as wedding presents be products in which I can find pride, pleasure and be secure in knowing that the happy couples will cherish and enjoy your beautiful wares.
AS - MD

Thanks for sending out my order so promptly. I received it on friday and it is stunning. Thanks again.
MG - NY

I have no complaints with the Thomas Dale Company at all. My gift was received in a timely manner and the recipients expressed great delight with my purchase. I was sent several e-mails to keep me apprised of what was happening with my order. Beautiful selection of Czech crystal! I will likely make future purchases from this company.
CM - WI

I loved shopping at Thomas Dale Company & will do so many, many more times to come. Their products are worth their weight in pewter & people I gave the gift to loved it as well. Thanks
JRN - CA

I was very pleased with the promptness in which I received my order and the E-mails telling me the status of it.
PH - MI

I was very pleased with the customer service of Thomas Dale Co. I had a question about placing an order online, so I emailed customer service and received a courteous response within 24 hours. My order was placed on a Thursday and I received my shipment on the following Saturday! The product was just as it was pictured online and was packaged very securely. I have already recommended this site to friends and will certainly place more orders with Thomas Dale Co. in the future. Thank you for a great shopping experience!
RLT - OH

Their customer service was outstanding. I had a large order that came from out of the country. I was kept up to date as to when my order would be in and I experienced great follow up service.
TS - GA

My order was received yesterday. I ordered two very beautiful goblets from Thomas Dale for my renaissance wedding and they arrived even more beautiful than the pictures had shown. I am EXTREMELY pleased with the goblets, the service Thomas Dale supplied, and the friendly communication. They always got back to me promptly, answering every question I had, And Believe, you, me, I had a bunch of them. *Smiles* I highly recommend them to anyone looking for beautiful pewter barware or goblets for any occasion. They are so far the best place on the Net that I have bought from!! :)
Sincerely and happily yours.
AB – AL

Great price, free shipping, couldn't have been better service!! Thanks so much.
KP – MN

They were very helpful on the phone, willing to gift wrap for me and (thankfully) they did not include the receipt in the package for the gift wrapped articles (even though I did not think of this). Great service, I highly recommend them.
PD – MI

The stein was really excellent. -The Korean pewter is extremely well done - slightly different tone than the original German, we've found, but even heavier weight alloy. It makes excellent display pieces for our collection, so we're glad to have this nice one. We really appreciate your very superior packaging - that is so important. Thanks again, for a real bargain and we expect to do business in the future.
DW - NY

The shipment arrived unharmed, the product was better that I could have imagined. Will I shop Thomas Dale Company again, ABSOLUTELY!! I would certainly recommend you to my friends.
KK - OH

I received your package today and wanted to let you know my husband is so pleased with this beautiful stein. Thank you again for your wonderful service.
BH - CA

Wonderful Ebony Enamel vase. Thank you so much.
IB - UT

Testimonials